This Website Maintenance Agreement governs the LAWDS Monthly Maintenance Service. It begins on the date of your first monthly payment and renews automatically each month until cancelled.
1. What's Covered
The plan includes:
- Up to one (1) hour of website updates per month
- Software, plugin, and dependency updates
- Security monitoring and patching
- Routine website backups
- Uptime checks and basic performance review
- Small content edits (text, images, hours, contact details, pricing)
- Email support with priority response
Not included: new pages, redesigns, new features or integrations, custom development, copywriting, photography, paid advertising, SEO campaigns, or third-party subscription fees. These are quoted separately.
2. Response Times
Response targets during business hours (Monday–Friday, 7:00 AM – 3:00 PM Pacific):
- Site down or checkout/booking broken: same business day
- Functional bug affecting visitors: within 1 business day
- Routine content updates: within 2 business days
- General questions: within 2 business days
These are response targets, not resolution guarantees. Issues caused by third-party providers (hosting, registrars, payment processors, plugin vendors) are resolved on their timelines.
3. Support Hours & Content Updates
Support time is tracked in 15-minute increments and covers one (1) hour per calendar month. Unused time does not roll over and is not refundable. Time beyond the included hour is billed at LAWDS's then-current hourly rate with written approval before work begins.
Update requests are submitted by email or through the contact form and should include the exact text, images, and page location. Client is solely responsible for the accuracy, legality, and rights to any content submitted.
4. Plugin & Security Updates
LAWDS applies available software, plugin, and security updates on a routine monthly schedule, with urgent security patches applied as soon as practicable after discovery.
Updates may occasionally change third-party behavior or appearance. LAWDS will make reasonable efforts to correct issues introduced by an update. No website can be guaranteed fully secure; this plan reduces risk but does not eliminate it, and LAWDS is not liable for hacking, breaches, malware, or downtime as described in our Disclaimer & Legal Terms.
5. Backup Procedures
Routine backups of site files and database are maintained on a rolling basis, typically with the most recent 30 days retained. Backups are used to restore the site after a failure, corruption, or security incident.
Restoration returns the site to the most recent viable backup; changes made after that point may be lost. Client is encouraged to retain independent copies of original content, photos, and logos.
6. Monthly Fee, Billing & Cancellation
The Monthly Maintenance Service is $99 per month, billed in advance and renewing automatically on the same day each month. Payment is made in full through LAWDS's secure checkout; no deposits or partial payments are accepted.
Service may be suspended if payment fails or an invoice is overdue. Either party may cancel at any time with written notice; the plan remains active through the end of the paid billing period, and monthly fees already paid are non-refundable. Fees may change with 30 days' written notice.
After cancellation, all responsibility for the website transfers to Client as described in our Disclaimer & Legal Terms.